Étienne Fontaine Shipping
Shipping Options
Minimum order totals for FREE Express Shipping are excluding taxes. We do not ship outside Canada and the United States (excluding Hawaii and US overseas territories) at the moment.
Please note: Orders placed on weekends or holidays will be processed the next business day. All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
_________________________________________________________________________________________________
Shipping Restrictions
Shipping to P.O. Boxes
Please allow additional time for orders shipped to P.O. box addresses. For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
Shipping to Multiple Addresses
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
_________________________________________________________________________________________________
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page. No additional duty charges will be applicable to shipments within Canada, United States.
_________________________________________________________________________________________________
Order Tracking Information
Once an order has shipped, we'll send you an email with the tracking number. Click the link in the email to track the progress of your shipment. You may also recieve emails from the courier updating you on the status of your shipment.
_________________________________________________________________________________________________
Refused Shipments
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Étienne Fontaine Customer Service so that we are able to get your order sorted. If you refuse your order, or any part of it without authorization from us, you will be responsible for all shipping charges.
_________________________________________________________________________________________________
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. However, you may contact us about an address change before your order has been given to the courier.
_________________________________________________________________________________________________
Still can't find what you are looking for? Contact Us